We carry a large majority of items in stock; however, if your item is not something that we have available off the shelf we still aim to supply within 3-5 working days, to a UK mainland destination. We operate a backorder system and can dispatch items that we have available immediately with the remaining item (s) to be delivered once received from the manufacturer. With daily collections from DPD, TNT, DHL and Royal Mail – if the item (s) are in stock, orders placed before 2pm we will despatch the same day for delivery normally in 1-2 days (UK Mainland only).
COVID-19: Due to the high volume of orders we are currently receiving there could be delays on dispatching you order. As some goods are delivered to us direct from many distribution centres in Europe there have been delays in receiving stock. We are working tirelessly to ensure orders are dispatched as quickly as possible however in some cases orders are taking 7-10 working days to be dispatched. We thank all our loyal customers for their support and patience in these difficult times.
BREXIT: Despite the Governments negotiations and UK-EU trade deal, which was put in place from 1st January, 2021, we’re experiencing some additional delays when receiving deliveries from Europe.
Larger items; such as Tool Boxes etc. are normally sent direct from the manufacturer. Deliveries to Northern Ireland, Scottish Islands & Highlands and other remote areas, may take 2 or 3 days longer. These areas could also incur an additional carriage charge.
Carriage is FREE on orders of or over £40.00 + VAT (UK Mainland only & except some heavy items). Orders below £40.00 placed online, will incur an automatic £3.95 + VAT shipping charge.
If an error is made during the ordering process (i.e. incorrect house name, number or if a delivery address has not been selected) we reserve the right to cancel the order or incurr a redelivery fee.
We operate a shipping quote system through the website. This enables us to calculate the shipping manually and work out an accurate and fair price depending on the item (s) ordered and destination. One of the team will then process this and you will receive the order back into your PrimeTools account or via email were you can then view the order with shipping. If you are happy with the shipping charges you can pay securely online using PayPal, Credit/Debit Card, or Bank Transfer.
We use DPD and DHL for worldwide shipping and aim to get the best possible price available to send your goods.
BREXIT (Shipping to EU countries)
Now the United Kingdom has left the EU we no longer charge VAT (Taxes) to EU customers. This will now be charged locally by the customs department of the destination country. Please check the customs clearance, import duties and taxes charges locally before placing orders. PrimeTools are not responsible for charges incurred by the local customs authorities. You can use the below to get an estimate of the approximate duties and taxes you will be charged by local customs. www.simplyduty.com/import-calculator/ – Please note this will just be an estimate and PrimeTools are not liable if the costs differ from this.
If you require any more information on ordering and/or delivery please contact us at [email protected].