Returns & Warranty Claims

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Manufacturer’s Warranty

PrimeTools offer fast & easy warranty returns!  If we deem your claim appropriate, we will ask you to arrange to send the item to us (or the relevant manufacturer or manufacturer’s repair agent).

We recommend that you arrange appropriate insurance and proof of postage. Please note that you have title of the item and a duty of care of the item during this time.

Upon inspection if we deem the item faulty then you will be offered a replacement item at no cost to yourself. If we deem the item not faulty or faulty through neglect or misuse, then no replacement will be due – we will inform you in writing, by email.

We may offer to re-deliver the item back to you or you may make your own arrangements for your own courier to collect the item within 14 days. Please note we cannot hold your item for more than 14 days. Items not re-delivered or collected within this 14-day period may be disposed of at extra cost to you.

Please note that warranties vary from manufacturers and products. Please contact us at [email protected] and we will advise the manufacturer’s warranty for the product in question.

PrimeTools aim to resolve you warranty claim within 3 working days. If you have any questions or queries regarding returns or warranties, please contact us.

Stanley Black & Decker (SBD)

The brands within the SBD portfolio (Facom, Britool, Expert by Facom, Stanley & Irwin) come with different warranty periods (please email [email protected] for more info).

Products are guaranteed against defects in material or workmanship subject to fair proper usage.

SBD reserve the right to repair tools, or replace defective parts only, rather than replace the complete article.

Warranty claims for the below will automatically be rejected and deemed as wear and tear of the tool:

Once inspected an outcome will be provided. Rejected items will be destroyed within 10 working days and should the customer require the tools to be returned, then this would be at their own cost.

Should a customer wish to appeal any decision made, then this must be done within 10 working days from the assessment date by contacting SBD (contact details for UK Quality & Service Manager can be obtained by emailing: [email protected] )