Contact

Once your order has been dispatched you will automatically receive 2 emails – the first email confirms your order is complete, then the second includes tracking information and PDF attachment containing your VAT invoice.

You can return an order within 30 days of the purchase date providing the item is brand new and in the original packaging. Please click the below link to visit the returns information:

Returns & Warranty Claims

Whilst we make every effort to ensure orders are picked & packed correctly, sometimes mistakes can happen during this process. If your delivery contains an item (s) that you did not order, please email [email protected] & our Customer Services Team will respond as quickly as possible.

In the unfortunate event of an item arriving faulty or becoming faulty during use, please contact Customer Services highlighting the problem with the faulty item (suppply images if possible). We will then advise the manufacturer in question of the issue and deal with this on their behalf (on occasions some manufacturers do require the faulty item back to their HQ for inspection)

1. Where is my order?
If your order hasn’t arrived yet, please check the following:

• Shipping Status: You can track your order using the tracking number sent to your email.
• Estimated Delivery Time: Orders typically arrive within 1-3 working days, but delays may occur due to weather, holidays, or other factors.

2. What should I do if my order hasn’t arrived on time?
If your order is past the estimated delivery date, please check the following:

• Verify that the shipping address is correct.
• Contact your local carrier to see if they have more information about your package.
• Reach out to us with your order number, and we will investigate further.

3. I received a tracking number, but the status hasn’t updated. What does that mean?
Tracking information may take some time to update after the package has shipped. Please allow up to 24–48 hours for the status to reflect the latest updates. If it still hasn’t updated after this time, please contact us, and we’ll assist you.

5. What should I do if the package is marked as delivered but I didn’t receive it?
If your tracking shows that the package was delivered but you haven’t received it, try the following:

• Check around your property for any hidden areas (back porch, neighbors, etc.).
• Contact your local carrier to confirm the delivery details.
• If you still can’t find the package, please contact us, and we will assist with further steps.

6. How can I contact customer service if I have further questions?
If you’re still experiencing issues or need further assistance, please reach out to our customer support team by:

• Email: [email protected]
• Phone: 01761410918
• Live Chat: Available on our website

Yes! However, we do not have this as an option to add to your order during the normal checkout process.

Please contact our team by calling us on 01761 410918, or message us using our online chat and they will be able to provide you with delivery charge information and take payment.

We operate a back order system and this means that we occasionally ship orders with any out-of-stock items to follow. In this case an email will have been sent to you, to make you aware of the delay. There will also be a handwritten note on your paperwork next to the item(s) that has not been shipped.

In the case that you have NOT received an email and your paperwork does NOT have a handwritten note, please get in touch with our customer service team, who can investigate this for you.

If the item(s) you have ordered is in stock, your order should be dispatched within 24 working hours.

Once your order has been dispatched you will receive a dispatch email which will include your tracking number and your order status will change to ‘complete’ in your account.

In the event that your order status is still ‘processing’ and you have NOT received a dispatch email within 24 hours, the order may just be a little delayed. Please allow us a few extra working days to process and dispatch your order.

If it has been over 72 hours since you placed the order and it has not been dispatched, please get in touch and our customer service can investigate for you.

If the item you are looking to purchase is not listed on our website, there is still a chance that we can obtain it for you.

If we list the brand of the item you are searching for, but not the item itself, we can speak to the supplier to obtain a price and lead time for you.

If we do not list the brand of the item you are searching for, we may still be able to get it in. We can also look as alternative products that we may keep here in stock.

For further information and assistance, please contact our sales team [email protected] or 01761 410918.

Warranties are handled by the supplier and the process can vary from brand to brand.

In the case of a product becoming faulty, you will need to email us with a brief description of the fault and images if possible. Please also include your order details on the email.  We will then liaise with the supplier and follow their warranty process.

Please note that warranties are managed directly by our suppliers, and they retain full control over the warranty process. This means that the final decision regarding the outcome of any warranty claim is made by the supplier.

While we are happy to assist and facilitate communication between you and the supplier, the ultimate resolution will be at their discretion. We recommend contacting them directly for further clarification or to discuss the next steps.

If you would like to know the warranty period on a item, please contact us on [email protected] or 01761 410918 and our sales team can assist you.