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Our Guarantee |
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Our aim is to supply only products of the highest possible quality, most of which carry a manufacturer's lifetime guarantee. We are also bound by the regulations relating to purchasing online and our customer's statutory rights.
In addition, we are pleased to give our customers additional confidence in ordering, by offering:
A 10 day, 100% Satisfaction Guarantee, on all products!
This means that if you are not perfectly happy (for any reason), with a product purchased through our website, you may return it to us within 10 days, for a Full refund or credit. The following conditions apply:
1. Unless the item is faulty, it must be returned in an un-used state, in the condition that it was supplied.
2. The customer must pay for the cost of returning the item(s). However, if the goods are proved to be faulty, a refund will be made to cover reasonable costs for postage/carriage.
3. We ask that should you decide to return any item, you enclose details with the goods, quoting the original Invoice number, item(s) returned and a brief reason for their return. Please also state whether you require a full refund, a credit note or alternative goods to be supplied. (Please note that if the goods were purchased using a Credit or Debit Card, we are only able to refund to the card used to make the purchase).
We want all our customers to be 100% Satisfied!
If we fail to satisfy you, please let us know! ...We will try harder!
If you are 100% satisfied ...Please tell your friends!
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